Getting Started
Install MultiChat and complete the essential setup
- Meet MultiChat
- 🚀 IM Customer Service Quick Start
- 🚀 Quick Start with Unified Translation
- Download and Install MultiChat
MULTICHAT SUPPORT
How can we help?
Find guides for IM customer service, unified translation, WhatsApp, Telegram, LINE, email channels, automation, the Web SDK, and troubleshooting.
DOCUMENTATION
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IM Customer Service System
The IM Customer Service System is designed for online customer support on websites and apps. It supports agent assignment, conversation management, automated replies, quick replies, visitor tags, multilingual translation, and data analytics to help support teams handle customer inquiries more efficiently.
- Introduction to the IM Customer Service System
- Customer Service and Conversations
- Data Statistics
- Automated processes
- Developer Documentation
IM Channels
Learn how to connect and configure supported channels for MultiChat IM, including chat links, SDK, Telegram, WhatsApp, LINE, email, and more
View all →FAQ
Find quick answers to frequently asked questions
- Frequently Asked Questions
- Why Was a Conversation Not Assigned?
- Why Does It Say the Agent Account Already Exists?
- How Do I Enable Message Notifications?
- What Is the Difference Between an Agent Welcome Message and an Automation Welcome Message?