MULTICHAT SUPPORT
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DOCUMENTATION
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IM Customer Service System
The IM Customer Service System is designed for online customer support on websites and apps. It supports agent assignment, conversation management, automated replies, quick replies, visitor tags, multilingual translation, and data analytics to help support teams handle customer inquiries more efficiently.
- Create and Use Automation Flows
- Use the Chat Workspace
- Create a Chat Plugin and Chat Link
- Configure an Automatic Greeting
- Create an Agent Account and Configure Permissions
Developer Docs
Developer guides, APIs, parameter references, and technical documentation to help you quickly integrate and build with MultiChat.
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