Frequently Asked Questions

Where can I download MultiChat?

Use the official download page and select the version available for your device.

How many channels can one account connect?

The number depends on your plan and the quota shown in the admin console.

Why am I not receiving new-message notifications?

Check the client notification settings, operating-system permissions, and current channel connection status. If only one device is affected, check that device first.

Why was a conversation not assigned?

Follow Why Was a Conversation Not Assigned? to check automatic assignment, plugin bindings, and agent status.

Where do I configure the pre-chat form?

Edit the target chat plugin and open Information Collection. See Customize a Chat Plugin.

Can operators edit this help center?

Yes. A user with repository access can sign in to the content management site and create, edit, or publish articles.

How do I report an issue?

Use the contact page and include the time, device, system version, client version, and a screenshot with sensitive information removed.