Connect Communication Channels

MultiChat brings messages from different sources into one agent workspace. Choose the guide for your channel:

Before connecting

Confirm that you are authorized to manage the channel account.
Keep the phone used for QR-code scanning or authorization online.
Decide which agents should handle the channel.
Send a test message after connecting to verify messaging, assignment, and automation.

Account security

Never publish or share bot tokens, email app passwords, or login verification codes.