Use Real-Time Translation

Real-time translation helps global teams reduce language switching and respond more efficiently.

How to use translation

1. Open a customer conversation.
2. Confirm the customer's language.
3. Enable translation for the conversation.
4. Write your message and review the translated result.
5. Confirm the meaning before sending.

Improve translation quality

• Write complete, concise sentences.
• Avoid excessive abbreviations and internal jargon.
• Double-check product names, prices, and dates.
• Manually review messages involving contracts, payments, or commitments.

TIP

Maintain a shared glossary for common business terms so the whole team uses consistent wording.