Account and Login Security

Protecting credentials reduces the risk of exposing customer and team data.

Security recommendations

• Use a strong password that is not reused on other services.
• Never share passwords, verification codes, tokens, or email app passwords in chat or screenshots.
• Review team permissions whenever roles change or a member leaves.
• Download the client only from the official MultiChat website.

Sign-in troubleshooting

1. Check the network connection.
2. Verify the account name and password.
3. Confirm the device time and time zone.
4. Update to the latest available client version.

If the issue continues, contact support and include an error screenshot with all credentials and personal information removed.