MultiChat Plan Purchase and Pricing Guide
MultiChat provides two separately billed services: the IM Customer Service System and the Unified Translation System. You can purchase either service based on your business needs.
1. IM Customer Service System
1.1 Pricing
MultiChat IM Customer Service is billed separately according to the number of agent seats, cloud accounts, and official channels. You can select the appropriate plan and quantity based on your actual usage requirements.
Agent seats: Accounts with IM Customer Service permission enabled.
Cloud accounts: WhatsApp Cloud and LINE Cloud accounts.
Official channels: Chat widgets, Telegram Bots, WhatsApp API channels, and email channels.
Why can't I purchase fewer IM agent seats?
The number of purchased seats cannot be lower than the number of agent accounts that currently have IM Customer Service permission enabled. To reduce the number of seats, first disable IM permission for some agent accounts or delete unnecessary accounts.
The IM Customer Service System offers three plan levels: Basic, Advanced, and Enterprise. Each level includes different features, usage limits, and pricing, so you can choose the one that best fits your business needs.
View IM Customer Service plan details
2. Unified Translation System
2.1 Pricing
The Unified Translation System is billed by the number of ports. Each Telegram, WhatsApp, LINE, or other unified platform account that is online uses one port.
Example:
- Telegram: 5 accounts online
- WhatsApp: 3 accounts online
You therefore need to purchase 8 ports in total.
Note: The number of ports refers to the number of unified platform accounts that can be signed in simultaneously, not the number of agent accounts.
The Unified Translation System offers two plan levels: Professional and Advanced. Each level includes different features, usage limits, and pricing, so you can choose the one that best fits your business needs.
View Unified Translation plan details
3. Plan Discounts
MultiChat offers monthly and annual payment discounts, as well as an exclusive discount for eligible existing customers.
- Monthly plans: Receive a 10% discount.
- Annual plans: Receive a 20% discount.
- Existing-customer discount: Eligible existing customers can receive an additional 10% off coupon.
For example, combining the 20% annual-plan discount with the 10% existing-customer coupon results in a final price equal to 72% of the original price.
Contact official customer service to ask about receiving an existing-customer coupon. @Multichat_Help, @Sanjay_Iyer688
4. Frequently Asked Questions
1. Do I need to purchase the IM Customer Service System and Unified Translation System together?
No. The two systems are billed separately and can be purchased independently according to your business needs.
2. What is the difference between an agent seat and a translation port?
- Agent seat: Calculated according to the number of agent accounts with IM Customer Service permission enabled.
- Translation port: Calculated according to the number of Telegram, WhatsApp, LINE, or other unified platform accounts that are online at the same time.
3. Why can't I purchase fewer IM agent seats?
The number of purchased seats cannot be lower than the number of agent accounts that currently have IM Customer Service permission enabled. To reduce the number of seats, first disable IM permission for some agent accounts or delete unnecessary accounts.
4. How can I compare the features included in different plans?
Visit the official pricing page to compare the features and prices of the available plans for both systems. Compare MultiChat plan pricing and features
5. What should I do when my plan is about to expire?
Renew your plan in the admin console before it expires to avoid interruptions to normal service.
5. Contact Customer Service
If you need help selecting, purchasing, paying for, renewing, or upgrading a plan, contact MultiChat official customer service for assistance.
- Telegram: @Multichat_Help
- Telegram: @Sanjay_Iyer688
Official website: www.themultichat.com