Meet MultiChat

MultiChat is an all-in-one customer communication platform for global businesses. Your team can handle messages from Telegram, WhatsApp, LINE, website chat, and email in one workspace.

Core capabilities

• Unified multichannel support: Reduce switching between platforms.
• Team collaboration: Manage agent accounts, assignment rules, and shared workflows.
• Real-time translation: Help agents communicate with customers in different languages.
• Automation: Configure greetings, keyword replies, automatic assignment, and timeout reminders.
• Website chat: Customize a chat experience and add it to your website or application.
• Customer management: Review profiles, conversation history, tags, and service ratings.

Useful links

• MultiChat website
• Admin console
• Download MultiChat

Recommended setup order

1. Download and install MultiChat.
2. Create an agent account.
3. Create a chat plugin.
4. Follow the IM customer service quick start to send your first test message.
5. Configure conversation assignment and automation.

Documentation scope

This help center currently focuses on the IM customer service system. Available channels and features may vary by plan; refer to your admin console for the current limits.