Meet MultiChat
MultiChat is a multi-platform customer communication system designed for business support teams. It consists primarily of the Unified Translation System and the IM Customer Service System.
MultiChat centralizes customer messages from different platforms. Together with automatic translation, agent assignment, conversation management, and statistics, it helps support teams handle daily customer inquiries more efficiently.
What Can MultiChat Do?
MultiChat consists primarily of the Unified Translation System and the IM Customer Service System.
Unified Translation System
The Unified Translation System centrally manages multiple chat platforms and accounts. Agents can view and reply to messages from Telegram, LINE, Facebook, WhatsApp, and other platforms in MultiChat while using automatic translation for multilingual communication.
Main features include:
- Multiple social platforms in one client
- Centralized management of multiple accounts
- Automatic translation of received messages
- Automatic translation of outgoing messages
- Multilingual communication
- Message notifications and conversation management
It is suitable for teams that operate multiple social-platform accounts and handle messages from international customers.
IM Customer Service System
The IM Customer Service System connects different customer inquiry channels to one support workspace, including website chat widgets, WS, Telegram, and other channels.
After customers start inquiries from different channels, agents can handle them centrally in MultiChat. Agent assignment, queues, transfers, automatic replies, quick replies, visitor management, and statistics support the complete service workflow.
Main features include:
- Website chat widget integration
- Telegram, WS, and other channel integrations
- Centralized multichannel service
- Automatic agent assignment
- Queues and conversation transfers
- Automatic replies and quick replies
- Visitor tags and customer management
- Agent permission management
- Chat records and statistics
- Multilingual translation
It is suitable for businesses that need to connect multiple customer inquiry entry points and have a support team manage them centrally.
Which Scenarios Is MultiChat Suitable For?
MultiChat is suitable for businesses and support teams that need multi-platform communication, multilingual support, and centralized team management.
- Manage multiple chat platforms at the same time
- Let one agent manage multiple accounts
- Support customers in different countries and languages
- Add online customer service to a website
- Let multiple agents handle customer inquiries together
- Review agent service activity and service data
- Reduce repeated switching between different applications
Using MultiChat for the First Time
If this is your first time using MultiChat, select the guide that matches your use case:
For unified social-platform chat:
See Unified Translation Quick Start.
For website or app online customer service:
See IM Customer Service Quick Start.
After completing the basic configuration in the appropriate guide, you can start using MultiChat.