Why Does It Say the Agent Account Already Exists?

MultiChat agent accounts are unique across the entire platform. Different merchants cannot use the same agent account.

For example, if Merchant A has already created the agent account kefu001, Merchant B may see “Merchant sub-user account already exists” or “Query failed” when trying to create kefu001 again.

Solution: Try a different agent account. We recommend adding your company name or another unique identifier, such as Multichat_kefu001, to avoid duplicating an account used by another merchant.