Connect WhatsApp Cloud

Connect WhatsApp Cloud to manage WhatsApp conversations in the MultiChat workspace.

Before connecting

WhatsApp is installed and signed in on the phone.
The phone can scan QR codes. Use a regular device to reduce disconnections.
Your MultiChat account has an available WhatsApp cloud-device quota.

1. Add a device

Go to “Customer Service Management → Integrations → WhatsApp Cloud”, click “Add WhatsApp Cloud”, keep QR Code Login selected, and click Connect.

2. Select a region or proxy

Select the regular WhatsApp login region or the closest available region. To use your own proxy IP, enable Custom Proxy and enter its settings. You can change it later from Set Proxy in the device list.

QR code

Scan the displayed code with WhatsApp on your phone. If you close the dialog, return to the device list and click Connect Now to generate a new code.

Phone number

Click “Link with phone number”, select the country or region, and enter the phone number. Enter the displayed pairing code in WhatsApp on your phone.

4. Manage the device

Search connected devices by account, name, or connection status.

5. Assign agents and automation

Open Assign Members, select the agents who should handle this device, and confirm. Associate automation flows if the channel needs automatic replies or follow-up.

Connect WhatsApp Cloud ​

Before connecting ​

1. Add a device ​

2. Select a region or proxy ​

3. Complete login ​

QR code ​

Phone number ​

4. Manage the device ​

5. Assign agents and automation ​