Connect LINE Cloud

Connecting LINE lets agents view and reply to LINE conversations from MultiChat.

Before connecting

Install LINE on the phone, sign in, and confirm that QR-code scanning works. Use a regular device to reduce disconnections.

Connection steps

1. Go to “Customer Service Management → Integrations → LINE Cloud”.
2. Click “Add LINE Cloud”, then Connect.
3. Select the regular login region or the closest region. Enable Custom Proxy when using your own proxy.
4. Scan the QR code with LINE on the phone.
5. Enable the device after it connects.

After connecting

• Search by device name or connection status.
• Assign agents who should handle LINE conversations.
• Associate automation for replies and follow-up.

INFO

The source guide does not yet include LINE screenshots. Follow the current prompts shown in the admin console.